Google Analytics export tool is not responding

Ethan Bartolic 4 weeks ago in Analytics • updated by Stéphane Hamel 3 weeks ago 5

The custom export options Da Vinci provides are not responding. The mouse does not indicate that these are clickable elements and when clicked nothing happens. This is true of built-in and custom reports. I have tried disabling the feature and disabling Da Vinci.

Stéphane Hamel 3 weeks ago

I just checked and the filters are there for dimensions and metrics, for Reporting API v4 and GA Spreadsheet addon. I also recorded a quick demo here: https://www.useloom.com/share/cb8100a272a0480788d4ace47f079e01

While doing my test, I noticed the condition for metrics was there but with the wrong condition - for example, it had METRIC_GREATER_THAN instead of just GREATER_THAN. I just fixed that and it will be ok in the next release.

If you still have issues, please check if there are any errors in your browser JavaScript console, or more info about the query you are trying to build (which report, which segments, filters, etc.) and I will see if I can reproduce it.


Hide me does not work

Paul H. 1 month ago in Analytics • updated by Stéphane Hamel 3 weeks ago 8

I'm running into a problem that I cannot resolve and I can't find a posted description of the problem or the solution anywhere. I've my copy of the DaVinci in Google Analytics Tracking is set to "OFF" (Blocked).  When going to my website I see myself being tracked on GA "Real-time."  If I close the browser tab that I used to opened my website I continue to show up as a "real-time" user past the 30 second delayed response time.   If I close my Google Chrome browser, open it and the go directly to GA (nothing else), I'm still tracking as a real-time user. (?????)   The only way I found to remove myself from being tracked in real time on GA is to reboot my laptop. (????!!!!)   Got any ideas what could be causing this false real-time tracking??  Thank you....

Stéphane Hamel 3 weeks ago

I just checked again - worked fine for me. I also did a little Loom screen recording to show how it works/what happens: https://www.useloom.com/share/2781aa4b0a254c76a55ceeaa125598db

  • make sure you are NOT in Incognito mode - to respect user's privacy, Da Vinci doesn't work when the browser is in Incognito
  • does the Da Vinci Tools icon in the browser toolbar show a little red X?
  • if you can share your website, I can try to see if for some odd reason the GA call isn't being detected (you can email me@StephaneHamel.net to share the details)
  • if you open the browser JavaScript console, are there any errors?
  • if you enter chrome:extensions in your browser URL bar, it will show all your extensions and you can click on the background page for Da Vinci Tools - you will see messages like this:
Analytics.HideMe: Set to /id=(UA-570276-22)/
Analytics.HideMe: Blocked POST request matching /id=(UA-570276-22)/
Analytics.HideMe: Blocked GET request matching /id=(UA-570276-22)/
Analytics.HideMe: Set to /id=(^$)/

Transaction refund / reverse not working ?

Christopher Guillou 3 months ago in Analytics • updated by Stéphane Hamel 3 weeks ago 23

When I try to cancel a transaction with the (awesome) new function I keep going through the Google Authorization every time process with no effect.

Am I missing something ?

Thanks !

Stéphane Hamel 3 weeks ago

I have solved this problem by simplifying the way the data is retrieved and the measurement protocol call is created. This will be available in the next release, coming up very shortly.

Also, I have introduced the ability to refund/revert a single item of a transaction.

Note those features will eventually be available only to subscribers.

Not a bug

unable to deselect data range comparison in Google Analytics

Esben Rasmussen 4 months ago in Analytics • updated by Stéphane Hamel 2 months ago 4

In google Analytics I had selected a data range comparison with a previous period. When I wanted to click the checkbox to deselect this date comparison I was now unable to do so. Clicking it resulted in the date selector "window" closing.

I tried setting the permissions for De Vinci Tools to only be allowed to run, when I click the plugin in Chrome. Then I reloaded the page and tried again (with Davinci Tools now disabled). This time it worked - I could remove the data range comparison in Google Analytics.

Stéphane Hamel 2 months ago

I spent a fair amount of time drilling into this problem - assuming it was caused by Da Vinci. Actually, it's not. It seems to be a random problem but I was able to reproduce it when having an active "Compare To" and drilling into a report entry. On the drilled-down report I'm unable to deselect the Compare To flag. Refreshing the page seems to solve it - but maybe not always.

I have recorded a quick demo of this problem: https://www.useloom.com/share/7109439d65ea42e9a4c80a86cc5077d7

If you face this problem again, please use the "Send Feedback" at the bottom of the GA interface to report this problem to the Google team.


Tab-level filters in GA custom reports

Dan Grainger 8 months ago in Analytics • updated by Stéphane Hamel 6 months ago 1

Rather annoyingly, adding a filter to a GA custom report means that it applies to all tabs in said report. Would be great if different filters could be applied per tab rather than this default one-size-fits-all approach.


Most GA features not showing up

Stéphane Hamel 1 year ago in Analytics • updated 1 year ago 1
Stéphane Hamel 1 year ago

Fixed in Polymath 2018.4.17 - the GA UX was changed and the main reporting area is now an IFRAME. Adapted visibility rules accordingly.


GA: Add 28 days date range

Stéphane Hamel 1 year ago in Analytics • updated 9 months ago 1

Under GA user preferences, you can set the default to 28 days, however, when picking dates, there's no 28 days option in the drop down list... a small oversight!


Admin/Custom Dimensions: show sample and stats about cardinality

Stéphane Hamel 1 year ago in Analytics 0

When editing custom dimensions or metrics, it would be interesting to see some stats and info about the current values of those custom definitions.