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Started

Transaction refund / reverse not working ?

Christopher Guillou 4 weeks ago in Analytics • updated by Stéphane Hamel 3 weeks ago 5

When I try to cancel a transaction with the (awesome) new function I keep going through the Google Authorization every time process with no effect.

Am I missing something ?

Thanks !

+1
Under review

Can you be a little more specific? What isn't working - please try to provide as much details as possible so I can pin point any issue and promptly fix it.

It is normal that it asks for authentication every time - as a safety measure while it is in beta. Do you get any message back or nothing at all? If you check the browser console - do you see any error message?

Is this specific enough ? ;-)

Checked console and there is this message after Google Authorization window closes

Let me know if you need more.

Thanks !

+1
Planned

Perfect! I love it - well... at least I know exactly what the problem is. In fact, I ran into this myself and it seems to happen when somehow the report data is already cached. I will find a way to fix it. 

Glad I can help in any way to this awesome tool of yours ;-)