0
Fixed

HeatMap Problem

kontakt 5 months ago in Analytics updated 4 months ago 14

I've have a major problem with Heat Maps. They doesn't work either on mac or windows with the latest version od Da Vinci Tools.

Is there any update comming?

Answer

Answer
Fixed

Fixed for next release. The HeatMap feature parses the numbers shown in the report. Some locales, like Polski, use a space as the thousand separator and this was causing some parsing issue. Eventually, I might get the metric values directly from the underlying JavaScript data structure.

Under review

Can you provide more details? The heatmap feature seems to be working fine on my end.

Maybe check under Da Vinci Tools Options and make sure this feature is enabled for Google Analytics.

+1
Started

Thanks - so the problem is it's doing a "sort" (default behavior) instead of doing the heat map. This is a layering issue - I will look into it since it works fine on my end.

Hi, unfortunately I have the same problem ...

+1
Fixed

Fixed for the next release.

Thats great! And when will it be? ;)

I will package a new release tomorrow and the deployment is done within a few hours.

After update it is still not working :/

Heat map error

Started

Hmm... I see! I also notice the interface is in Polish, so maybe I still have some kind of localization issue. Can you check in the browser console if there are any messages?

Same problem here. Also in Google Ads Heatmap feature doesnt work properly (works exactly like on the above uploaded video). Will appreciate any help. Thanks

Answer
Fixed

Fixed for next release. The HeatMap feature parses the numbers shown in the report. Some locales, like Polski, use a space as the thousand separator and this was causing some parsing issue. Eventually, I might get the metric values directly from the underlying JavaScript data structure.

Nice! When will be next release?

Later this week - there's something else I want to include in this upcoming release.