0
Fixed

Refund doesnt work

Michal 3 weeks ago in Analytics updated by Stéphane Hamel 1 week ago 2

Hi,

I would like to refund some transactions, but it doesnt work:


Answer

Answer
Fixed

In the end, the problem was caused by the handling of local currencies. Da Vinci is/was using revenue and will now switch to localRevenue (and all local amounts) and handle cases where the property setup is using one currency and the transaction is send using another.

GOOD, I'M SATISFIED
Satisfaction mark by Michal 1 week ago
Under review

If you got this message, I can assure you everything worked fine from a Da Vinci perspective. You need to give it some time to process. Also, make sure there's no view filter which could prevent this tag from getting through (check in your raw data view if you have one (you should!). When looking at the data, you also need to consider the data of the refund will be today, not when the initial transaction was made.

Answer
Fixed

In the end, the problem was caused by the handling of local currencies. Da Vinci is/was using revenue and will now switch to localRevenue (and all local amounts) and handle cases where the property setup is using one currency and the transaction is send using another.